Frequently Asked Questions


Frequently Asked Questions After an Accident

Here are some of our most frequently asked questions we receive from our clients

If anyone is injured, contact 911 immediately. You should also contact the police to report the accident. Exchange information with the other driver including, license numbers, name, telephone and insurance information. Make a note of the names of any witnesses and take photos of the damage, if it is safe to do so.  Check our our handy Checklist to understand all the steps you should take after an accident so you are as prepared as possible.

A reputable auto body shop will provide an accurate cost estimate and a reasonable time frame for completing the repairs. Clarify the terms of your guarantee for repair work and whether a courtesy car is available if repairs are lengthy.

Yes, even if you believe the accident is not your fault you should contact your insurance company to notify them in the event of an accident. Your insurance company can help speed up a claim no matter who is at fault. Tommy Car Collision Center provides assistance with processing your insurance claims once your vehicle is under our care and will expertly guide yoou through the process

If you are able to do so, it is recommended to make an appointment with a Tommy Car Collision Center representative in order to receive the most professional and accurate estimate. You can schedule a free estimate here. Do not attempt to drive your vehicle if it is unsafe to do so. If you need your vehicle to be towed, contact us and we will gladly refer you to our preferred towing service. TommyCard Reward Members also qualify for towing assistance.

Although your insurance company may have suggestions on where you can have collision repairs completed, it is ultimately your decision as to which auto body shop you choose. Be an advocate for yourself and choose a trustworthy auto body repair center in the Western Massachusetts region. TommyCar Collision Center works for you, not the insurance company, learn more about your insurance rights here.

Call us with details of the extent of the damages to your car immediately following an accident and we can help you assess whether it is safe for you to drive to our location or whether you require towing. Tommy Car Collision Center provides free appraisals and detailed written estimates and always asks for your authorization before completing any auto body repair work.

We provide extended and lifetime warranties on most repairs made to the vehicles of our clients for the time that they own their vehicle. Drop in for a visit for more information.

The deductible amount is determined at the time you purchased you insurance. Unless your auto body shop is notified that this fee has been waived for any reason, the vehicle insurance policy's deductible amount is to be paid by the customer directly to the auto body shop once repairs have been completed. Tommy Car Collision Center accepts debit and major credit cards and TommyCard Reward members may use their card benefits to offset deductible expenses. 

Yes. We offer guaranteed mobility to our clients and strive to make the entire repair process as hassle-free as possible.  In addition, TommyCard members will receive Free Rental Assistance!


I went in to get an estimate and was able to have my car painted within the two days. They did a fantastic job on the paint.

— Susan S. | Google Review

Attention: You Have Rights!

When it comes to choosing where to have your vehicle repaired after an accident, only you have the right to select which auto body or collision repair facility to bring your vehicle.

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TommyCard Rewards members can take advantage of the following benefits when they repair their vehicle using the TommyCar Collision Center.

TommyCard Rewards Card

Free Collision Assistance - $200 VALUE!

If you are involved in an automobile accident, TommyCard Rewards members receive FREE towing to TommyCar Collision Center (within 50 miles). In addition, TommyCard Rewards members using TommyCar Collision Center for their repairs also receive a FREE two‑day rental vehicle!

Collision Repair Assistance - REDEEM UP TO $250!

As a privilege of the TommyCard Rewards program, should your vehicle be involved in a collision, we can help you get back on the road. Choose our TommyCar Collison Center for your repair, and you can utilize up to $250 in Points from your TommyCard Rewards account toward your deductible.

Totaled Vehicle Protection - $500 VALUE!

Should the unfortunate happen and our collision center determines that your vehicle is totaled you will receive a $500 credit toward the lease or purchase of a future vehicle from any of our TommyCar Auto group locations. Good for 60 days. Redeem along with your TommyCard Rewards points to maximize your savings.